SHIPPING & RETURNS

Refund and Return Policy

Thank you for shopping with Outback-Grills. We want to make sure you are as happy with your purchase as we are! All returns are to be initiated through the Returns Portal on our website, Outback-Grills.com.  

RETURNS

If you are not satisfied with your purchase, you 30 days to return an item from the date you purchased it, provided it is unused and in its original packaging. To be eligible for free returns, the following must be met:

  • All returns must have been purchased directly from Outback-Grills.com. If your item was purchased through a retailer, their return policy applies.

  • All returns must be initiated through our Return Portal within 30 days of the date of purchase. Once return authorization is approved, a shipping label will be issued.

  • Shipping costs from the original purchase will not be refunded.

  • You will be responsible for paying return shipping costs.

  • All returned items must be in their original packaging, unused, and undamaged.

REFUNDS

Once your return has been received, we will inspect it and notify you that we have received the item. If the return is authorized, a refund will be issued to your credit card (or original method of payment). Please allow 15 days to process your refund.

EXCHANGES

Please return your item(s) through our Returns Portal for a full refund and then place an order for the correct item.

DAMAGED, DEFECTIVE, OR MISSIHNG PARTS

If your item arrives and is damaged, defective, or has missing parts, contact us at support@outback-grills.com.

PRICE MATCH

Outback-Grills does not price match with third party, marketplace, or dealer sales.

WARRANTY

Any warranty exchanges must be initiated through our Warranty Portal on our website, Outback-Grills.com. Once approved, a prepaid shipping label will be issued for the warranted item.