FAQS

What is the Explorer 300 Fire Pit/Grill made of?


It’s made of high carbon steel. This means that it’s both lightweight and extremely sturdy.




How much does the Explorer 300 Fire Pit/Grill weigh?


It weighs a portable 22 pounds, making it ideal for travel.




What kind of fuels can I use on the Explorer 300 Fire Pit/Grill?


  • The grill can burn charcoal briquettes, lump charcoal, or hardwood logs.
  • We don’t recommend using a starter fluid. However, if you choose to, use only charcoal starter fluid. Never add charcoal fluid or any other flammable liquids to the fire or hot coals.
  • We recommend using chimney starters or BBQ starters such as lighter cubes which are an easy and efficient way to light the grill and do not impart a chemical taste to your food.




How do I adjust the grate height for cooking?


Loosen the screw that connects the grill to the connecting rod. Place the grill at your desired height and tighten the screw.




What is the best way to clean the Explorer 300 Fire Pit/Grill?


  • Use a stainless-steel wire brush to clean the cooking grate.
  • Never leave ash in the grill for longer than 24 hours.
  • Sweep or broom out the fire bowl after each use, once it is cool to the touch.
  • After each use, clean the grill with hot water, a mild liquid soap, and a general scrubber. Rinse and then dry immediately.
  • Store the grill in a cool, dry place. Do not leave it outside unprotected.




How do I set up the grill?


It’s simple and should only take about five minutes to assemble. Attach the telescoping legs underneath the fire bowl, place the adjustment rod to the side of the fire bowl, and slide the cooking grate on.

  1. Adjustment Rod – Used to adjust the cooking grate above your coals/fire source.
  2. Connecting Rod ­– Used to join the cooking grate and the fire bowl in the carry configuration.
  3. Cooking Grate – Cooking surface to grill.
  4. Fire Bowl ­– Holds the briquettes, lump charcoal, or hardwood logs.
  5. Grill Support Telescoping Legs – Adjustable telescoping legs used to vary the height of the grill.




How do I disassemble and store the grill?


Remove the telescoping legs, the grate, and the adjustment rod. Place the legs and adjustment rod in the fire bowl. Place the grill over the fire bowl and screw in place.




How do I set up the fire pit?


Adjust the telescoping legs to the height that you desire. Make sure to place the fire pit over dirt, as the fire bowl becomes quite hot.




Does the Explorer 300 Fire Pit/Grill come with a warranty?


Yes, the Explorer 300 Fire Pit/Grill has a five-year warranty. Please register your grill online at Outback-Grill.com and retain your original receipt and/or invoice. For more details, see the Owner’s Manual here.




What is your return policy?


If you are not satisfied with your purchase, you have 30 days to return the item from the date you purchased it, provided it is unused and in its original packaging. To be eligible for free returns, the following criteria must be met:

  • All returns must have been purchased directly from Outback-Grills.com. If your item was purchased through a retailer, their return policy applies.
  • All returns must be initiated through our Return Portal within 30 days of the date of purchase. Once return authorization is approved, a shipping label will be issued.
  • Shipping costs from the original purchase will not be refunded. You will be responsible for paying return shipping costs.
  • All returned items must be in their original packaging, unused, and undamaged.




How do refunds work?


Once your return has been received, we will inspect it and notify you that we have received the item. If the return is authorized, a refund will be issued to your credit card (or original method of payment). Please allow 15 days to process your refund.